BPO Sales Trainer & Coach - High-Impact Role in Bali

Join Foundever as a BPO Sales Trainer & Coach in beautiful Bali and take your career to the next level in a dynamic, results-driven environment. This is a high-impact role where your expertise in coaching and training will directly influence team performance and revenue growth. As a BPO Sales Trainer & Coach, you will work closely with sales teams to develop and implement training programs that enhance their skills and knowledge in sales techniques, product knowledge, and customer relationship management. Your coaching will help sales agents achieve their targets and deliver exceptional customer service.

Foundever is a leading provider of business process outsourcing (BPO) services, serving clients across various industries. With a strong presence in Bali, Foundever offers a unique opportunity to work in a vibrant, international environment while contributing to the company's mission of delivering high-quality BPO solutions. In this role, you will have the chance to work with diverse teams and gain exposure to different business processes and industries.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver training programs to enhance sales agents' skills and knowledge in sales techniques, product knowledge, and customer relationship management.
• Conduct one-on-one coaching sessions to help sales agents achieve their targets and improve their performance.
• Monitor and evaluate sales agents' performance to identify areas for improvement and provide targeted feedback.
• Collaborate with sales managers and team leads to align training programs with business objectives and sales targets.
• Utilize training management software, such as Cornerstone or Litmos, to create, track, and report on training programs.
• Stay up-to-date with industry trends and best practices in sales training and coaching to continuously improve training programs.
• Provide mentorship and guidance to new sales agents to help them integrate into the team and succeed in their roles.
• Participate in team meetings and contribute to the development of sales strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 3 years of experience in sales training and coaching, preferably in a BPO or call center environment.
• Proven track record of developing and implementing effective training programs that result in measurable improvements in sales performance.
• Strong knowledge of sales techniques, product knowledge, and customer relationship management.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work collaboratively with sales teams, managers, and other stakeholders.
• Familiarity with training management software, such as Cornerstone or Litmos, is a plus.
• Certification in sales training or coaching, such as Certified Sales Trainer (CST) or Certified Sales Coach (CSC), is a plus.

🛠️ Keahlian

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